At UnitreeX Solutions, we are dedicated to ensuring a seamless shopping experience for our customers. This Cancellation and Refund Policy outlines the procedures for canceling orders and requesting refunds for products purchased through our e-commerce website. Please read this policy carefully to understand your rights and responsibilities.

1. Order Cancellation

• Cancellation Period: You can cancel your order within 24 hours of placing it. Promptly contact our customer support team for cancellation requests.
• Cancellation Process: To cancel an order, please email our customer support team at contact@unitreex.com with your order details and the reason for cancellation. Our team will assist you through the cancellation process.

2. Refund Policy

• Eligibility: Refunds will be issued in the following cases:
  • Product Unavailability: If the product you ordered is out of stock or unavailable.
  • Order Cancellation: If an eligible order is successfully canceled within the specified time frame.
• Non-Eligibility: Refunds will not be issued in the following cases:
  • Change of Mind: Orders canceled after the 24-hour cancellation period or for reasons unrelated to product quality or availability are not eligible for refunds.
• Refund Process: Once your refund request is approved, the following steps will be taken:
  • For Cancellations: After approval, it will take up to 8 working days to initiate the refund to the original payment method.
  • For Product Defects or Unavailability: We will either initiate a refund or offer a replacement product based on your preference.
• Refund Contact: To request a refund, please contact our customer support team at contact@unitreex.com with your order details, the reason for the refund, and any relevant supporting documents (e.g., images of damaged products).

3. Refund Timelines

• Credit Card Payments: Refunds to credit card payments may take up to 8 business days to reflect in your account, depending on your card issuer’s policies.
• Online Wallet Payments: Refunds for payments made through online wallets will be processed within 8 business days.
• Cash on Delivery (COD): For COD orders, the refund will be processed through your preferred payment method (e.g., bank transfer or wallet) within 8 business days.

4. Dispute Resolution

If you have concerns or disputes regarding refunds or cancellations, please contact our customer support team. We will make every effort to resolve the issue promptly.
5. Contact Us
If you have any questions or need assistance with cancellations or refunds, please contact our customer support team at:

Address: 606, White Square, Hinjewadi-Wakad Road, Hinjawadi Phase 1, Pune, Maharashtra 411057
Phone: 9970111283
Email: contact@unitreex.com

By placing an order on our e-commerce website, you agree to abide by this Cancellation and Refund Policy. Please ensure you read and understand the terms outlined here. If you have any doubts or concerns, we recommend contacting our customer support team before making a purchase.